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Terms & Conditions


Domain/Website/App Hosting:

At GND Group E.A. Ltd. (GND), Website/Domain/App hosting services are billable. Send your request to for our monthly hosting plans. The plans are determined by client’s project scope but can be scaled up or down periodically.

Project Durations:

The durations listed for the stages of a website build are estimates only. We give our best estimate of time durations based on the information at hand when we generate each proposal. Actual durations often vary substantially due to changing client needs and client response time. Projects can be fast tracked if necessary.

Payment of Fees:

We require an advance payment equaling 50% the total in order to begin work. The net balance becomes due upon signing of a contract completion agreement. Any discounts are applied to the balance payment and cannot be applied to the advance payment.

Late Payment:

Interest will be added to overdue account balances at the rate of 1.5% per month (18% per year). Should action be required to enforce payment of any past due account, you agree to pay all costs, attorneys’ fees and collection agency charges, which may be incurred or expended.

Additions to the scope:

We make all attempts to be as inclusive and clear as possible when defining our scope. If during the course of this project, you request additional work beyond the scope detailed in our description of work, we will create a change order detailing the cost and submit it for your approval.

Collateral Content:

If providing your own images, text, or other miscellaneous content, please provide them in a timely manner. This will help prevent production delays. If there are delays in obtaining collateral from you, the additional time may be added to any agreed upon not-to-exceed project duration.

Client Delays:

If your project becomes idle for more than 4 weeks due to lack of response, your project will be removed from active development and placed on hold. To remove a project from hold, we will assess a 10% continuation fee.


We have partnered with leading managed hosting providers in the business (, Google and Amazon Web Servers) in order to pass on to you group rates and benefits that are unavailable to individuals. All of our support depends on our hosting solution. If you are interested in moving to another host, we can accommodate that request by providing your files. However, moving a site will effectively end our support responsibilities.

Completion Agreement:

It is important for our clients to have a firmly completed website without loose ends. Once your website is complete and operating to your satisfaction, we will ask you to acknowledge this by returning a completion agreement. Any additional work requested after the completion agreement has been obtained will need to be either covered by one of our service contract plans or estimated and quoted as new work.

Assignment of Tasks:

We reserve the right to assign subcontractors to any portion of this project should we choose to do so to ensure the right fit for each task, as well as on-time completion of the entire project. Subcontractor’s total portion shall not exceed 25% of the project value without client notification.

We’re Proud of Our Work:

We reserve the right to use screen shots of your website in our ongoing portfolio and/or in other marketing material we may choose to produce now or any time in the future to promote our web-app service products.

We’re Here to Help:

In order to provide you with the best possible service, it is important that we maintain an administrator level login to your CMS / CRM Dashboard. We require that you do not delete these user accounts.


Hold Harmless:

In no event will we be liable for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising from the use of the websites and services we provide. Further, we do not warrant that the functions contained in the website we provide will meet your requirements indefinitely, and we assert that our responsibility under this contract ends when the completion agreement has been obtained. By accepting this proposal, you agree to indemnify and hold harmless GND, its owners, employees and agents, from any damages claimed as a result of the services we have provided.

Illegal Content:

For our hosted accounts, we prohibit any site content that is illegal. If we, through the course of our management operations, encounter illegal material, links or services within your domain, it will be grounds for the termination of

your hosting account with GND. If we terminate your hosting account, we will notify you, and we will provide you with your source code and content. We reserve the right to traverse your hosted server folders, including folders that may not be available to the public, for the purpose of maintenance and management.


Awards for the failure to provide any of the specifics of the guarantees listed in this proposal shall be limited to the award listed with the guarantee and shall never exceed the amount of any payments made toward the project. Under no circumstances shall any unachieved guarantee provide grounds for additional damages not specifically stated in this proposal, and under no circumstances does any unachieved guarantee present grounds that relinquish you from your obligation to pay your invoices due to GND.

Copyrights and Trademarks:

The client represents that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to us for inclusion into this proposed project will be owned by the client, or that the client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend GND, its owners, employees and agents, from any claim arising from the use of such elements furnished by the client.

Laws affecting electronic media and commerce:

From time to time, governments enact laws and levy taxes and tariffs affecting internet electronic media and commerce. The client agrees that it is the client’s sole responsibility to know and comply with such laws, taxes and tariffs and that the client will hold harmless, protect and defend GND, its owners, employees and agents, from any claim, suit, penalty, tax, or tariff arising from the client’s use of the web assets provided.


All our signed and mutual agreements shall be governed by the laws of the Republic of Kenya